Insurance Assistant

  • Company:
    ThreePDS Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Finance and Insurance

Job Description

We are working with our client is a Global Management Consulting Firm. Our client is seeking an Insurance Assistant to start immediately for a long term contract.

Duration: 12 months

Responsibilities:
Administration and Documentation
• Ensure timely and accurate production/processing of:
o invoices and related policy documentation
o fee transactions
o finance requests
o pre-renewal / new business processes
o premium and adjustment calculations
o claims histories
o up to date computer system records
o current and outstanding documentation follow ups
o all other documentation (e.g.: tax filing and third party forms)
Production/processing of complex and confidential documentation when required including:
o invoices and related policy documentation
o information and documentation for Pre-Renewal and Broking meetings
o up to date computer system records

Report Preparation
• Ensure timely and accurate production/processing of:
o accounts receivable reporting.
o up to date computer system records
o current and outstanding documentation follow ups
o all other documentation (e.g.: tax filings and third party forms)

Technical Support/Coaching
• Provide coaching and support to Operations team Executives on all documentation and report preparation
• Act as a mentor to Operations Services Executives to ensure they have working knowledge of systems and processes within the Service team
• Provide assistance to Operations Team Leaders by acting as a point of escalation as required
• Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements
• Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives.

Workflow Administration
• Contribute to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
• Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
• Processing of complex transactions and resolution of escalated matters within SLA
• Perform step up Team Leader duties on an ad-hoc basis to support Operations team.

Customer Awareness
• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
• Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs
• Build and maintain strong working relationships with internal and external stakeholders.
• General servicing skills and etiquette
• Maintain an awareness of the customer’s business and insurance needs, noting all briefing information provided by Senior Servicing and Broking Manager

Personal Development
• Continue to develop skills and knowledge by seeking out opportunities for growth
• Maintain an adaptable and flexible approach to the work environment
• Build, maintain and demonstrate a comprehensive knowledge and understanding of the business and Insurance practices
• Take ownership of personal development and behaviors, proactively improving knowledge and skills
• Share best practice and knowledge across the Operations teams and stakeholders
• Build product and industry knowledge
• Build increased technical knowledge (industry, product lines, account size, etc.)

Compliance
• Adhere strictly to the Company's Quality practices and other systems and procedures
• Comply fully with the Company's Errors and Omissions avoidance policy
• Comply with company policy for continuous professional development
• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation

Education
• College/university degree or equivalent work experience

Experience

• 2-3 years previous work experience with 1-2 years previous insurance or financial services experience an asset

Knowledge and skills

• Ability to interface with colleagues at all levels within the organization
• Clear and concise oral and written communication skills
• Strong numerical skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
• Insurance knowledge
• Relevant industry practice or Line of Business experience
• Insurance market, clients, and claims management skills related to area of expertise
• Proven experience in effective resource and cost management
• Strong leadership qualities
• Strong networking skills
• Strong problem-solving capabilities
• Ability to handle complex and difficult negotiations and influence stakeholders

Company Description

At ThreePDS, our mission is to provide the highest quality staffing solutions on contract and/or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.