Hushmail is looking for a friendly, enthusiastic and organized individual to join our Customer Care team in our Vancouver office on a hybrid schedule. This is not an entry-level role. If you have not done a similar job in a Software as a Service company, your resume will not be considered. the position As a member of the Customer Care team, you will spearhead interactions with our customers through phone, email and chat. You will be the first line of troubleshooting technical issues they may have with their accounts. You will use your existing technical skills and our suite of internal tools to problem solve issues with customers email accounts, mail programs, secure web forms and mobile apps. You will work closely with our tight knit team and other departments to ensure feedback and bugs are reported and actioned upon. This is not a call centre job where you read a script off a monitor or use canned responses for everything. You’ll play a pivotal role on our team, using your technical knowledge, ability to think outside the box, problem solving skills and friendly personality to provide customers with personalized support. What we are looking for Strong computer and web based problem solving skillsExperience with help desk ticketing systems and CRM’s (HelpScout, Zendesk, Salesforce, Hubspot, etc…)Previous experience supporting an SaaS provider in a customer/tech support roleThe ability to decipher what customers are asking for and to convey solutions in technical and non-technical termsAn enthusiastic personality that enables you to build strong relationships with customersFluency in Windows or Mac environments, and the ability to learn new systems and apps on the goGreat communications skills and a command of the English languageOutstanding organizational skills and meticulous attention to detailTop notch critical thinking skills Why join us? We offer a competitive salary3 weeks annual vacationComprehensive benefits package (medical + dental)Annual bonusBecome part of a growing company that still has a small company feelOpportunities for career progressionHybrid office/remote scheduleFriendly work environmentOffice donuts!:P Hushmail Hushmail is the world’s premier encrypted email service. Founded in 1998, our offerings have evolved over the past 23 years to include a wide range of branded solutions, serving tens of thousands of customers in industries such as healthcare, finance, defence and law. We believe communication should be kept private, and we offer a way for individuals and organizations to do it easily and affordably. Hushmail offers a professional yet relaxed office environment in beautiful Vancouver, B.C. Interested? Great! Send us your resume and cover letter using the link on this page.