Head Waiter

  • Company:
    Seamax International Cruise Ship Employment Services
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:

Description:

– Manages a selected team to provide an immediate positive first impression to every passenger through a warm, welcoming individual greeting supported by a spotless and professional appearance.

– Manages a selected team to ensure that all subordinates in the F&B Services department understand their roles in relation to passengers’ satisfaction/service and that established standards for passenger service and food product quality are always achieved.

– Always provides immediate and undivided attention to passengers’ complaints, promptly resolves issues that affect F&B Services’ operations and the passengers’ cruise experience, and escalates to Maitre D’Hotel as appropriate.

– Coaches team to nurture a memorable connection with every passenger by always showing genuine interest during service and staying fully engaged throughout the voyage.

– Knows team’s role descriptions, delivers them to all team members (new joiners, returning crew, and promoted crew), and communicates clear expectations based on each role description.

– Observes each crewmember’s performance using his or her role description as a guide and delivers prompt and appropriate correction, improvement, or reinforcement. Coaches and develops skilled, engaged team members to become the Consummate Host.

– Identifies top performers and mentors them for career advancement or promotion.

– Supervises, assigns duties, and prepares work schedules for Dining Room staff, regularly coaching and monitoring their performance.

– Conducts orientation and training programs (including product knowledge) for all F&B Services department members as instructed by the Maitre D’Hotel.

– Assigns and adjusts manning levels to achieve optimal results based on operational demands in all service areas.

– Always maintains high morale and motivation among the staff.

– Actively participates in regular staff meetings with supervisors and staff to discuss ongoing F&B-related issues.

– Works in close cooperation with the Maitre D’Hotel to verify that dining rooms and buffets are always set up in a timely fashion in accordance with posted times and that the dining room environment meets all Company standards.

– Oversees Waiters and Junior Waiters to ensure they handle all equipment and supplies in a manner consistent with Company standards.

– Continually reviews and monitors equipment and promptly resolves any equipment malfunctions or breakdowns.

– Assists the Maitre D’Hotel with special F&B events onboard, including the proper training of staff who will be actively involved.

– Assists the Maitre D’Hotel to work with the F&B team to fulfill passenger special requests such as diet, special functions, birthdays, anniversaries, and other celebrations; ensures that gift/special services orders are properly handled.

– Oversees functions as directed by management.

– Ensures that all bar checks are properly signed and processed, indicating folio number and passenger’s name, and that data is properly input into the Micros POS Hotel system.

– Properly oversees staff to minimize breakage and loss; controls inventory levels (Silverware, Linen, Glassware, and China) to ensure adequate supplies and manage costs.

– Focuses on revenue and promotional beverage sale items and properly coaches staff to meet wine and beverage targets.

Requirements:

-Extensive experience in this role in a well established restaurants/hotels/passenger ships

– Cruise ship experience would be a plus, but not mandatory

– Excellent command of the English language