Guest Service Agent – Prince George

  • Company:
    Horizon North Logistics Inc
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 hours ago
  • Category:

Job Description

 As the Guest Service Agent, this position goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties. The work location is located one hour outside of Prince George and it provides accommodation during the three weeks on and one week off rotation stay. 

This position is safety sensitive and will require Drug and Alcohol testing as a condition of employment.


  • Welcoming and providing introductory information to clients
  • Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
  • Allocating guests rooms and issuing room keys and cards
  • Managing the check-in, check-out process for clients
  • Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
  • Providing information about the camp, its rules and policies as well as soliciting client feedback
  • Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
  • Assisting in the completion of reports in MS Excel and documentation in MS Word
  • Ensuring compliance and participation with Horizon North – Health and Safety programs
  • Assisting other operations of the lodge when help is needed


  • Completion of post-secondary education in Hospitality or Business Administration
  • Minimum of 1 year hotel guest service agent and/or administrative experience is required
  • Minimum of 6 months experience in a remote lodge setting
  • Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, workorders, payroll data entry
  • Intermediate proficiency with MS Office suite and any Property Management software
  • Working knowlege of Orissa software is considered an asset
  • Ability to build rapport with clients and remain professional at all times
  • Excellent communications skills; both written and oral
  • Proven ability to prioritize tasks, identify urgency and manage multiple workload in a fast-paced environment
  • Strong sense of initiative and a self-starter with the ability to meet extremely tight deadlines
  • Works well independently but understands the importance of teamwork in the workplace
  • Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)

Company Description

Horizon North is a Calgary, Alberta based, publicly listed corporation (TSX: HNL.TO) providing a range of industrial services and modular construction solutions.

Our industrial division supplies workforce accommodations, camp management services, access solutions, relocatable structures, and maintenance and utilities services.

Our modular construction division produces high-quality building solutions for commercial and residential clients, including; offices, hotels, and retail buildings, as well as distinctive single detached homes and multi-family residential structures.

As a result of our well-diversified offering, Horizon North is uniquely positioned to meet the needs of our customers in numerous sectors, anywhere in Canada.