Greenhouse Lab Experience Designer

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Job Type: Permanent
Primary Location: Calgary, Alberta, Canada
All Available Locations: Calgary
Partner with clients to solve their most complex problems
Learn from deep subject matter experts through mentoring and on the job coaching
Be expected to share your ideas and to make them a reality.

Interested in a career with Deloitte’s Greenhouse team? Great news! Deloitte is in search of a Lab Experience Designer based in Calgary to support the local Greenhouse experience program.

What will your typical day look like?

The Greenhouse Lab Experience Designer co-leads the design, planning, preparation and delivery of Greenhouse sessions and offerings. They will also apprentice as a junior facilitator with opportunities to grow and develop their facilitation skills. Individuals in this role, under the guidance of the Market Lead, will work with facilitators, clients, the Greenhouse team, account teams and other key stakeholders to strategically shape the overall experience a customer has while engaged in a Greenhouse session. They will curate that experience based on the outlined objectives, and with the over-arching mission to create exceptional client experiences at Deloitte. The Experience Designer will play a role in connecting with clients and Deloitte engagement teams to collect requirements and deliver those on live virtual and in-person labs across Canada.
As a Lab Experience Designer, you will:

  • Collaborate to create and design Greenhouse lab experiences, including reporting and back-office experience design support and the highest level of hospitality
  • Follow the Greenhouse experience lab development process to ensure quality standards. This may require a flexible work schedule to meet the needs of our clients.
  • Identify issues/risks that will affect the operations of the Greenhouse
  • Contribute to the day-to-day operations of the Calgary Greenhouse including proper scheduling and general orchestration of the development of Greenhouse experience labs
  • Brainstorm and contribute to the quality of agenda design and creative look and feel of all labs, event planning

About the team

The Greenhouse team is dynamic, fast-paced and thrives on teamwork. The core purpose of this role is to ensure we deliver an exceptional and differentiated client experiences for all of our visiting clients, including those at the VP or C-suite level. The Lab Experience Designer will work with multiple parties on logistics, planning, brainstorming and the creative execution of Greenhouse labs.
This Calgary based role, reports to the Greenhouse Regional Lead and works collaboratively with Greenhouse facilitators and the Greenhouse Managers to co-create best-in class experiences- in person, virtually and in hybrid formats.

Enough about us, let’s talk about you

You are some who has:

  • Minimum of 3-5 years’ experience in a client-facing or customer service environment, within the professional services, event management or related environments
  • Solid understanding of experience design and user-centered design (UCD) principles and practices, and have experience working with teams to create experiences
  • Experience with project management, working within a larger team setting
  • Ability to build an understanding of data/analytics, innovation and digital principles with the ability to quickly get up to speed on Greenhouse specific technologies and online collaboration tools
  • High attention to detail and task orientation with an ability to problem solve. Ability to translate client aspirations to tangible experience design solutions within the Greenhouse program brand
  • Proven proficiency with technology and ability to learn about evolving technologies and collaboration tools; (lifelong learning mindset)
  • Understanding of data/analytics, innovation and digital principles with the ability to quickly get up to speed on Greenhouse technologies and tools (an asset)

Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan

Why Deloitte?
Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours
Sound like The One Firm. For You?
At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.