front desk agent

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 days ago
  • Category:
    Customer Service

or equivalent experienceBusiness Equipment and Computer ApplicationsWord processing softwareSpreadsheetOperaMulti-line switchboardInternetCentral reservation system (CRS)Work SettingHospitality industryHotel, motel, resortSpecific SkillsTake, cancel and change room reservationsRegister arriving guests and assign roomsProvide information on hotel facilities and servicesProcess group arrivals and departuresProcess guests’ departures, calculate charges and receive paymentsPerform light housekeeping and cleaning dutiesInvestigate and resolve complaints and claimsBalance cash and complete balance sheets, cash reports and related formsAnswer telephone and relay telephone calls and messagesClerical duties (i.e. faxing, filing, photocopying)Provide general information about points of interest in the areaFollow emergency and safety proceduresHandle wake-up callsProvide customer serviceAssist clients/guests with special needsMaintain an inventory of vacancies, reservations and room assignmentsWork Conditions and Physical CapabilitiesFast-paced environmentWork under pressureAttention to detailStanding for extended periodsWork Location InformationStaff accommodation availableRemote locationWilling to relocateRelocation costs not covered by employerPersonal SuitabilityEffective interpersonal skillsFlexibilityTeam playerExcellent oral communicationExcellent written communicationClient focusDependabilityJudgementReliabilityOrganized