French Bilingual Accounting Manager – Canada Remote

  • Company:
    Intuit
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Customer Service

Overview
Ready for a new seasonal opportunity with the #1 tax software company in Canada? If you have experience managing front line customer service team and highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada TurboTax Live Team Lead opportunity. As a TurboTax Live Team Lead, you will empower Intuit customers by supporting the front line agents and business supporting TurboTax Live.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies.”

What you’ll bring

  • 5+ years of experience in a paid professional tax preparation role, using tax preparation software
  • Minimum of 250-300 tax returns, per tax season
  • 3+ years in a team leadership role
  • Comprehensive knowledge of tax regulations/laws
  • Knowledge/experience preparing Quebec tax (TP1) returns considered an asset
  • Professional accounting designations or other credentials considered an asset
  • Highly technical and comfortable with Windows, Mac & mobile platforms
  • Excellent written and verbal communication skills
  • Bilingual proficiency (English and French, read/write and speak) considered an asset
  • Previous experience as a Tax Expert with Intuit considered an asset
  • Call center experience is considered an asset
  • Strong customer service and customer experience acumen
  • Previous training/teaching experience considered an asset
  • Proficiency in MS Office, as well as Google Docs, preferred
  • Flexibility in availability/schedule
  • How you will lead

  • Supports, coaches, trains and guides a team of Tax Experts as they assist customers with tax questions and tax advice
  • Teaches experts how to research and troubleshoot tax questions
  • Reviews and approves work of Experts and Associates
  • Prepares and delivers training/webinar materials to be shared with associates and experts
  • Handles or joins customer contacts that are complex and challenging
  • Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience
  • Coach, mentor and provide performance feedback to experts
  • Monitor agents to ensure compliance with CRA and MRQ.
  • Be the first point of contact on expert pain points.
  • Effectively addresses the unique issues of managing remote employees.
  • High engagement with customers, experts, and key business individuals to ensure E2E customer service goal is met or exceeded
  • Desire to teach/build capability in others.