Fraud Claims Agent – Markham

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    14 hours ago
  • Category:
    Insurance

Job Title :
Fraud Claims Agent
Location :
Markham
Start Date :
2/14/2017
Type :
Temporary
Created :
8/2/2016
Salary :
Fraud Claims Agent
Our client is a leading Canadian Bank.
Payrate: $16.15/hr
60% Data Entry and 40% Inbound/Outbound Calls
Job Description:
• Responsible for processing and adjudicating Fraud (Visa Credit Card, Visa Debit, Banking) and Non-Fraud (Credit Card, Visa Debit) Claims
• Review eligibility for recovery based on Visa Rules (chargeback processing) and adhere to strict time frames
• Comply with Visa Operating Regulations and Debit Card Code of Conduct
• Handle incoming phone inquiries from customers and staff
• Place outgoing phone calls to follow-up on customers’ request, ask for affidavits, obtain details for investigation purposes
• Meet daily targets and contribute to the achievement of department goals
• Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken
• 2 days on the job training provided.
Job Requirements:
• Excellent customer service and communication skills
• Interpersonal skills
• Organized, detail oriented and able to multi task
• Previous financial background
• Contribute to a positive working environment
• Data entry experience
• Ability to work independently
• Must have excellent speed, accuracy and typing skills
 
How to Apply:
Send your resume to ‘resume@gc-employment.com’ with the subject ‘ Fraud Claims Agent’
Please note:
• Must be bondable.
• Your ‘Employment History’ on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application