Requisition ID: 86987
When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 188 years in the making that delivers superior customer care for our customers. In your career as a Scotiabanker, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and our core values of respect, integrity, passion, and accountability.
Your skills and abilities will be nurtured and supported by banking leaders, with the focus of long-term success and development. At Scotiabank, we value diversity and what it brings to our teams and client experiences. From day one of your new career, you will enjoy an extensive suite of customizable benefits, wellness programs, pension, free employee banking, and employee discount programs. You will be welcomed into the Scotiabank Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies.
Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.
While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as an Indigenous person:
North American Indians or Indigenous people include status, non-status First Nation, Métis and Inuit people. Only those Indigenous persons who come from Canada and the United States should identify themselves as belonging to this designated group. Other Indigenous peoples, such as those from Mexico, Central and South America, Australia or elsewhere, should identify themselves as members of a visible minority group.
Our Customer Contact Centre team is the heart of our operation and our Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.
With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to communities and continue to shape how we do business.
What you’ll be doing:
Skills and traits, you already have and what you will learn:
Hiring and training details:
Shifts after Training:
We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned; not subject to rotation.
For additional information and resources please visit our Indigenous Talent Program page: https://www.scotiabank.com/careers/en/careers/communities/aboriginal-talent.html
Location(s): Canada : Nova Scotia : Halifax
As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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