Ecommerce Customer Service Specialist – North York

  • Company:
    Star Force Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 hours ago
  • Category:
    Business

Job Description

 

Urgently Hiring !!!

STAR FORCE INC. is currently hiring Ecommerce Customer Service Specialist for our client located in the North York area. Excellent opportunity for someone looking for a full-time job.

In this role as Ecommerce Customer Service Specialist you will provide our customers with a great experience that keeps them shopping with us! Reporting to the Marketing Manager, you will work as part of a team to help customers via telephone or email, and to ensure any issues are resolved accurately and quickly.

What you will do in this role…

Be a smooth operator

  • Respond to customer enquiries by phone or email in a friendly, timely and professional manner
  • Resolve customer issues, from billing & shipping issues to helping customers to navigate the website
  • Maintain up-to-date customer information
  • Research product information and website to stay informed and to assist in your customer interactions

Be part of a team that wants to win

  • Be friendly, professional and solution-focused with every customer interaction
  • Provide wardrobe solutions by offering coordinating items or other wardrobe essentials
  • Be a team player by looking out for your colleagues, and helping whenever you can
  • Provide support to management & the customer service department

As an ideal candidate, you are an individual who…

  • Loves to make it right! You live to please customers and will do whatever it takes to make them happy.
  • Pays attention to detail – typo and other boo-boos make you crazy!
  • Juggles like a pro – multi-tasking is right up your alley.
  • Can be available to work retail hours – days, nights, weekends

And your qualifications include…

  • Ideally 2+ years in a similar role with selling experience
  • Proficiency with Microsoft Office applications
  • Awesome organizational & interpersonal skills, especially phone etiquette
  • Le francais! It would be a great asset to be fluent in English and French, verbal & written

Benefits & Perks:

  • Full-time 40+ Hours Weekly
  • Overtime available after 44 hours
  • Weekly Pay Every FRIDAY!
  • 4% Vacation Accrual
  • Opportunity for continued growth!

We thank all applicants for their interest in STAR FORCE INC., however only qualified applicants will be contacted for interview.

Company Description

Star Force Inc. is an equal opportunity employer. We recognize and conduct business in strict accordance with the guidelines set out in the Employment Equity Act and Reporting Requirement of Employment and Immigration Canada and the Canadian Human Rights Act