Director of Operations

  • Company:
    Omni Hotels & resorts
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    22 hours ago
  • Category:
    Business / Mgmt

King Edward HotelWith its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It”s no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.The Omni King Edward Hotel”s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect matchReporting directly to the General Manager, the Director of Operations is responsbile for assisting in administering and managing the hotel”s operation. This includes associates, guests and partner relationships, quality and Omni brand standards adherence, as well as developing and maintaining established financial targets.Minimum of 5 years experience in a senior hospitality leadership rolePost-secondary degree or equivalent educationPrevious operational background in Rooms and Food and BeverageExperience working in a unionized environmentExcellent verbal and written communication skillsStrong interpersonal skills with the ability to positively lead a teamEntrepreneurial self-starter that can work independantly, setting goals, targets and providing strategic directionAbility to work within set timelines and under pressureStrong analytical skillsAptitiude to evaluate, analyze complex activities and/or information in order to develop or implement new practicesFlexibility of work schedules. Must be able to work weekends, holidays and at various times of the dayDetail oriented, and must be well versed in the delivery of first class products and service standardsMust be up to date with the latest industry trends and legal guidelinesMust be professionally polishedMust be proficient in various social media platformsWell versed in industry relevant programs such as: Microsoft office, Outlook, Opera, Delphi, Oracle and MicrosDirects property operations of the hotel in the absence of the General ManagerHas direct oversight of all operational departments including Rooms, Spa, Food and Beverage, Engineering and SecurityMentors and supervises all operational department management teams and drives successful results by actively participating in day to day activitiesWorks closely with and supports the other Executive Committee members in ensuring all employee relations, service standards and financial targets are metLeads all departments in creating a superior positive working environment in order to achieve high associate engagement resultsChampions customer service performance/reviews and enhances guest experiencesAssists in developing and monitoring property forecasts and budgetsMonitors property financial performance by driving revenues and maximizing cost performance in order to achieve optimum profitabilityDevelops, reviews and improves all key performance metricsMaintains close, ongoing and positive communication with all property stakeholders and partnersAssists in planning and attends all property meetingsIs involved in the strategic planning and outlook of the propertyActively involved in the hotel sales process and participates in the promotion of the propertyMaintains and adheres to all company standardsIs an ambassador of the hotel and assists in positively promoting the property by regularly engaging in social media activities and attending local eventsReviews and ensures compliance of all matters as they relate to federal, provincial and municipal laws/local laws as well as all corporate Omni standards