gravitypope was founded in 1990 and is a brick and mortar and online fashion retailer specializing in quality and thoughtfully sourced fashion and lifestyle clothing, footwear and accessories. We strive to find well-crafted pieces clients cherish and value for years to come. Natural fabrics, quality leathers and considerate design are key in our selection. Keeping in mind creative choices our clients make daily, gravitypope offers an aesthetic to identify as their own. Headquartered in Western Canada and serving a global clientele, gravitypope personifies a modern sophistication featuring collections from both established and emerging designers. Collections propose a fresh balance of opposing elements – past and future, strength and softness. In our journey to provide customers with an exceptional customer experience by building trusting relationships and exceeding expectations while not compromising company values, we are looking for our next Director of Operations as we move to the next level of growth. Reporting to the Chief Executive officer, the Director of Operations is a key member of the Senior Management team and is accountable for the management of day to day company operations. Do you have what we’re looking for?Hard Skills:Demonstrated ability to lead retail operations inclusive of providing management and mentorship in all retail locations, eCommerce, IT, Marketing and client resolution.A minimum of 10 years in a retail environment and 5 years in a leadership/operational roleEducation in business related post-secondary degree or diplomaTechnically orientedExcellent written skillsBehavioural Skills:Excellent problem-solving skillsHistory of going above and beyondAbility to build relationships internally and externallyUnparalleled Customer service orientationAbility to communicate verbally and in written formatExtra Skills (an asset but not required):HR CertificationExperienced in integrated retail and point of sales software platformsPrevious Oversight of Human Resources and Finance as it relates to the individual departments as outlined aboveReferences speak to:Your focus on customer needsYour ability to foster teamworkYour ability to make decisionsYour ability to think strategically and at times outside of the box (COVID should have been a pretty good foundation!)Your ability to problem-solveWhy join gravitypope?Competitive SalaryBonus potentialAccess to benefitsRRSP matchingStore perks including discountsTraining and development incentivesCommitment to Diversity and Inclusion:gravitypope wants all of their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.