JOB DESCRIPTION

Elite Digital (https://elitedigitalagency.com) is an award-winning digital marketing agency that is growing rapidly. For over 15 years, we have worked with many of the country’s leading brands as their one-stop partner for cohesive digital marketing campaigns, web design and development, search marketing and optimization, social media, mobile apps, marketing automation, and more. We have a client roster spanning multiple verticals, which leads to new and exciting challenges and opportunities. We are known for our high-quality innovative work powered by really amazing people.

A few of our proud accolades…

• Growth 400, Canada’s Fastest-Growing Companies 2019 (#80), Report on Business
• Growth 500, Canada’s Fastest-Growing Companies 2019 (#101), 2018 (#87), Canadian Business
• Business Excellence Award, Toronto Board of Trade
• Best Consumer Website, Summit International Awards
• Best Consumer Micro-site, Summit International Awards
• Best Rebranding, Summit International Awards
• Top 50 Email Service Providers, Website Magazine
• Canada’s Top 300 IT Companies, Backbone Magazine

Elite Digital houses over 70 employees and is expanding once again! As a result, we are looking for a talented, multi-skilled Account Manager, who will thrive in a challenging, fast-paced, and team-oriented environment. This is a perfect role for a Digital Marketing savvy team player, that wants to be a part of a growing digital marketing agency.

JOB SUMMARY

We are looking for an experienced, enthusiastic, relationship and task focused individual who can help support our vast array of clients and industries with drive, humour, responsibility, accountability and enthusiasm! The Account Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of digital projects according to clients needs and objectives. 

MAJOR RESPONSIBILITIES:

• Serve as the lead point of contact for all client account management matters
• Build and maintain strong, long lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing customer service and marketing consultation
• Create and deliver marketing strategy documentation and help develop RFPs for existing and new clients
• Work with Project Managers and internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives
• Monitor and communicate daily/monthly/quarterly changes in scope throughout project lifespan to client(s) and internal teams in a timely fashion
• Work with internal teams to forecast, track and communicate to the client the key account metrics
• Negotiate contracts and close agreements to maximize profits
• Develop new business with existing clients and/or identify areas of improvement
• Prepare reports on account status to internal stakeholders
• Assist with challenging client requests or issue escalations as needed

EDUCATION & TRAINING

• Post Secondary Degree or Certificate in Business Administration, Marketing Management, Communications or related field

EXPERIENCE, TECHNICAL SKILLS and KEY COMPETENCIES

• Proven work experience in, Marketing, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Must have at least 3-5 years of experience in a Customer Service position
• Must have at least 3-5 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
• Must have at least 3 year of experience working in an Agency setting
• Prior experience delivering client-focused solutions to customer needs
• Must have strong time management, organizational and analytical skills
• Ability to foresee risks and generate mitigation plans with the appropriate stakeholders
• Must have strong communication skills (written and verbal)
• Ability to work in a multi-functional team environment with rapidly changing priorities
• Familiarity with project management tools such as Asana, Harvest and Slack
• Proven focus on attention to detail

BENEFITS

• Opportunity to attend conferences and events
• Extended health care
• Vision care
• Disability insurance
• On-site parking
• Vacation & paid time off
• Subsidized gym membership
• Employee assistance programs
• Dental care
• Flexible working hours
• Work from home opportunities
• Casual dress code
• Wellness programs
• Education reimbursement
• Company events & social hours 

COVID-19 Response

At Elite Digital Inc, safety is our top priority and all decisions this year have been made strictly from a health and safety perspective. Since March, 2020, we have been practicing all of the proper steps to “flatten the curve” and keep ourselves and our society safe. Our organization worked very hard to come up with many creative solutions to be able to look after our employees and allow them to maintain full employment during the entire pandemic. Over the past few months, we have found much success and our employees have been able to thrive working in a remote environment. Based on this ability to succeed, Elite will continue to work from home until we feel it’s the right time for our organization and our employees to return.

Plans for the future include:

o Our “new normal” will include a hybrid of working from the office, and remotely.

o There will be a gradual and voluntary return to the office that includes the employee’s feedback, ensuring their comfort in the transition. We are not mandating any return at this point.

o Open concept office with room to social distance drop-in

o Appointment style trips to the office

o Sanitization stations with automatic dispensers and more

On behalf of the entire Elite team, please know that we will be here for you when you need us as we face this head-on together; unified in our commitment and united in our abilities to face whatever may come next.

Sincerely,

Elite Digital Inc.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you!