Desktop Support Technician – Technicien en PC

  • Company:
    NTT Data
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    10 hours ago
  • Category:
    IT & Software

Chez NTT DATA, nous savons qu”avec les bonnes personnes à bord, tout est possible. La qualité, l”intégrité et l”engagement de nos employés sont des facteurs clés de la croissance de notre entreprise, de sa présence sur le marché et de notre capacité à aider nos clients à garder une longueur d”avance sur la concurrence. En recrutant les meilleures personnes et en les aidant à grandir tant sur le plan professionnel que personnel, nous assurons un avenir radieux à NTT DATA et aux personnes qui y travaillent.NTT DATA, Inc. recherche actuellement un technicien de support informatique pour se joindre à notre équipe dans la ville de Québec.At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.NTT DATA, Inc. currently seeks aDesktop Support Technician to join our team in Quebec City, Quebec.Tâches de base du poste:Exécutez la prestation de services (IMAC, Break Fix, Desk Side Support) conformément au Guide des politiques et procédures du client géréCoordonne avec l”utilisateur final du client les attentes et la disponibilité pour mener des services clients gérés.Effectuer le dépannage, le remplacement des pièces, les mises à niveau du système et les déploiements et réparations de base sur les actifs des clients dans les campus / sites distants.Identifie les problèmes potentiels qui pourraient avoir un impact négatif sur l”expérience de l”utilisateur final et suit les étapes d”action.S”efforce d”atteindre tous les SLA clients et objectifs de satisfaction client.Faites remonter au responsable du site de support IF Desktop les problèmes qui affectent un utilisateur final du client et / ou toute l”opération sur un site donné.Si nécessaire, assure l”observation sur site à l”équipe de service après-vente du programme Dell.Sert de point d”entrée pour développer les compétences techniques et clients afin de devenir des rôles de services sur le terrain plus larges et plus stimulants.Basic Job Duties:Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.Coordinates with Client End User on expectations and availability to conduct Managed Client Services.Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus/ remote locations.Identifies potential issues that could adversely impact End User experience and follows through on action steps.Strives to meet all Client SLAs & Customer Satisfaction Goals.Escalate to IF Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.When required – provides onsite shadowing to Dell Program Field Service Team.Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.Basic installation and maintenance of technical products.Follows predefined procedures and tasks in everyday activities.Work is regularly reviewed by a more senior level technical specialist.Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.Installs, maintains and optimizes desktop /notebook configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance and repair services.Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.Instructs customers in the operation and maintenance of the system.Experiences: 2-4 years of related industry experience with HighSchool Diploma or equivalency3+ years of related industry experienceIndustry Technical Certifications Bachelor’s Degree PreferredThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.About NTT DATANTT DATA, Inc. partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA, Inc. is part of the NTT DATA family of companies, together comprising a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100. Learn more at www.nttdata.com/americas.NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.