Dealer Success Manager (Dartmouth)

  • Company:
    Motoinsight
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Sports and Recreation

Job Description

Who We Are Looking For:

Motoinsight is looking for a client-centric team player with a strategic mindset to join our team as a Dealer Success Manager. In this position, the ideal candidate will be responsible for client satisfaction, retention and growth by being an advocate for their needs and most importantly, contributing to their ongoing success with MotoCommerce.

This is a remote / work from home position based for candidates in and around the Dartmouth, NS area.

Responsibilities:

  • Know the MotoCommerce product and its benefits inside-out
  • Develop deep understanding of our clients and their business processes by building relationships with decision makers and product users
  • Provide product and process training to dealership management and staff
  • Travel regionally within the province of Nova Scotia to meet dealer staff in person for training, access to a vehicle is required
  • Work with clients to identify goals and KPIs, regularly reviewing them and strategizing on how they can be exceeded using MotoCommerce
  • Identify adoption challenges and assist clients with change management
  • Use data to derive insights and drive greater engagement and product utilization
  • Lead bi-weekly, monthly and quarterly sessions to review usage and increase value
  • Be the voice of the client, collect feedback and share it with our sales, implementation and product teams
  • Help identify technical issues and collaborate with the support team to ensure resolution
  • Be accountable for client performance and outcomes

Qualifications

  • 1 + years of experience within the automotive industry is required
  • 2+ years of experience in a customer service environment (support, sales, account management, etc.)
  • Exceptional English communication skills are required, both oral and written
  • Able to work from home and able to travel within Nova Scotia to visit dealerships
  • Customer Success experience in a SaaS environment is an asset
  • Track record of maintaining client retention rates and high levels of client satisfaction
  • Ability to take ownership of the ongoing client relationship to ensure mutual success
  • Ability to listen, seek feedback and ask probing questions to get a solid understanding of dealer needs
  • Proactive problem solver with ability to analyze data and make educated recommendations

Your skills & experience:

  • Seeing the ‘big-picture’ is easy for you – you can look past the ‘how’ and understand the ‘why’ with ease
  • You have a business mind with a technology acumen – you can understand a business objective or problem, and create a valuable, flexible, and scalable technology solution (no coding required)
  • Experience working with cross-functional teams
  • Strong MS Office (Word, Excel, PowerPoint) & Google Apps proficiency
  • Impeccable attention to detail is an absolute must
  • Strong oral and written communication skills
  • Possess a “Do Whatever it Takes” attitude to get the job done
  • Self-starter that is comfortable working with minimal oversight and tight deadlines
  • Ability to work among changing priorities and timelines, you are not a 9-5er

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