Customer Support Supervisor – Concord

  • Company:
    Toromont CAT
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    4 hours ago
  • Category:
    Customer Service

Concord, ON, Canada
Job ID#:
Reporting To:
Mining Operations Manager
Do you have high integrity and strong work ethic? We are looking for a Customer Support Supervisor that will be responsible for providing operational leadership to the on-site team and will be accountable for meeting critical project/business goals whilst leveraging global safety best practices and sustainable processes. As the key daily point of contact for our mining customer, you will help them achieve world class Caterpillar fleet productivity and reliability through your leadership and team initiatives.  
Key Accountabilities
Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
Generate and present monthly reports including maintenance and production fleet performance reports
Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
Lead and take part in all meetings related to health and safety and product management
Key Qualifications
Post Secondary Education with a focus in mining and/or operations management in addition to 3 – 5 years of supervisory and equipment management experience
Highly safety conscious and customer-centric with the proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
Bilingual – verbal communication skills in English and French is an asset
Experience with Toromont or another Cat dealer is preferred
Established negotiating, planning, analytical and organizational skills
Must be able to effectively manage competing deadlines in a fast paced and rapidly changing environment
Computer and systems literate with proficiencies in Microsoft Applications
Knowledge of DBS, CAT SIS, or experience with similar systems would be an asset
Self-motivated, independent and a team player with a sense of urgency and attention to detail
Valid Drivers Licence with a clean Drivers Abstract 
Willingness to travel to remote mine sites in support of the business needs
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.