Customer Support

Renaissance Personnel in partnership with TransForm (TSSO) is currently recruiting for : HIS Adoption Support (Hospital Information System)
We are currently recruiting for tech savvy individuals who have the ability to train and coach – Doctors, Nurses, Non-Medical Staff on a new system they are implementing in the Windsor Hospitals.
Support staff will not be expected to know and support all aspects of the new system, but rather have a good understanding in certain key areas of the system assigned to your role.
You would be expected to provide support to troubleshoot navigation and other issues within the system and would report larger issues to the E – Volve Command Centre for resolution.
You would be helping them build confidence, reassure and guide those who are struggling using the new system .
You would also be expected to follow the process to trouble shoot issues, document, communicate and share information at shift change
Employment Type:

Temporary Contract

Paid Training –approximately 3 weeks

Onsite – approximately 4 weeks based on healthcare needs

Period: March 1st to April 30th 2021 ( to be determined )

Go- live has been tentatively scheduled for April 11, 2021

12 hour shifts ( days and evenings) includes weekends & holidays, possible overtime

Must be available for shift Sunday through Saturday – minimum 30 hours per week

Rate of pay starts at $18.95 per hour – TSSO will determine – dependent on proven background and experience

Paid travel if you are traveling from outside of Windsor area

Cell Phone Reimbursement-$20.00 per month

Vulnerable Clearance Check – expenses will be reimbursed

Communicable Disease Clearance – expenses will be reimbursed

MUST HAVES:

Own computer with camera and speaker

Internet

Smart phone – internet will be provided by hospital when working on site ($20 / month stipend)

Be available for all virtual training within 3 weeks training period – Monday through Friday – 37.5 hours /week

Pass your criminal and communicable checks – both must be started within the training period

You must have the ability to work in a public hospitals with hazardous diseases, and deal with very difficult situations (example: death, chaos, all range of emotions, stress/ pressure) continuously

Must be able to wear all PPE (surgical masks, face shields, safety goggles/glasses, gowns, non-latex gloves, etc.)

Must be tolerable to continuous sanitation practices – frequent hand washing using soap and sanitizers

Must have post-secondary education preferably in Health Care

Must be able to work at our two Windsor Regional Hospitals

Please resume via email to:

We thank all candidates who apply, however, only those selected for an interview will be contacted.

Renaissance Personnel will provide accommodations for applicants with disabilities throughout the recruitment process.

Application Contact Information

Company Name: Renaissance Personnel Email Address: Company Website:

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