Customer Success Manager

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service

Background to the Role

Sapling is growing rapidly with customers such as Webflow, Invision, AngelList, Coupa, and Ondeck and is looking for a Customer Success Manager to help us support our customers and be a key team member as we continue to scale.

Who we are looking for?

Customer Success is absolutely vital to our continued growth and we know that everything we do is focused on helping our customers be successful with our product.

As such, we need passionate operators to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.). 

We are looking for candidates with a diverse background and experience, who are aligned with our values and vision.  We expect you to have great communication and organization skills, and believe that success is a team sport. 

Location: We are looking for someone in Vancouver, Canada. This would be a remote position to start, but we are looking to build a larger presence in Vancouver in the coming months at which point there would be an office. 

Skill Requirements

  • 3+ years of experience in Customer Success or similar role in a B2B SaaS business;
  • Proven ability to understand customers and the importance of process + technology;
  • Strong empathy for customers AND passion for revenue and growth;
  • Demonstrated experience in building compelling business cases backed by data to introduce new processes;
  • Experience in interpreting data analytics and deriving insights that drive customer value;
  • Ability to work cross-functionally in a fast-paced startup environment;
  • Amazing communication skills. You’re going to be the face of Sapling to our customers, after all.

What this opportunity offers: 

  • A chance to partner with a highly engaged and growing user base at high-profile companies
  • A fast-paced culture open to new ideas and exploration in technology
  • A passionate and driven founding team, meaningful and transparent equity, and an opportunity to be intricately involved in building the company.

Why You’ll Love It Here
Sapling is committed to building a culture that champions diversity, equality, and inclusion at every step. As a company that is trusted by HR professionals, these principles serve as the very foundation of our work. We are honored to celebrate team members regardless of race, gender identity/expression, sexual orientation, lifestyle, age, educational background, national origin, religion or physical ability. We believe unique perspectives make us stronger, and we’d love for all that share these values to find a home here. 

Want to apply but not sure if you’d be the right fit? We know there is no ‘perfect’ candidate. If we sound like the right place for you to make a difference in this world, we encourage you to submit an application!