FrontStream is looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as booking and delivery business reviews, strengthening ongoing customer relationships, implementing success programs, contributing to sales, onboarding, and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be goal-oriented, proactive, persistent, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
Why Work at FrontStream:
· Competitive base salary
· Fun work environment with collaborative environment and opportunity for growth
· Health, Dental and Vision Insurance and Retirement 401K Benefit options
· Generous time-off and 10 paid holidays
Key responsibilities include, but are not limited to:
The company is headquartered in Reston, VA with an additional office in Toronto, ON.
FrontStream is an equal opportunity employer.
FrontStream is the industry leading organization of SaaS fundraising solutions for non-profits. We provide an integrated, enterprise-wide fundraising platform for all your fundraising, auction, donor management, corporate social responsibility (CSR), and payment processing needs via our leading social innovation products.
Over 10,000 non-profit and corporate customers use our Intelligent Engagement Platform in the US, Canada, Australia, and the UK.