Customer Service Supervisor

  • Company:
    Beyond Bilingual
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    9 hours ago
  • Category:
    Customer Service

Customer Service SupervisorOur client a pioneer and leading manufacturer of residential and commercial building products, with over 60 years of industry experience and a standard for high quality, durability, and innovation. PERKSRRSP, Medical and Dental BenefitsPermanent full-time roleEstablished, reputable organizationDynamic, focused, team environmentOver 3000 employees worldwideOffices in Canada, USA and Europe Key Responsibilities:Leads and manages all activities associated with Order Center operations, including developing and implementing policies and procedures on systemsEstablishes and implements performance and service standardsDevelops and implements process improvements to enhance efficiency and effectiveness of operationsEnsures productivity meets or exceeds service and quality standardsDevelops departmental budget and controls costsProvides leadership, training and direction to the Order Centre teamCoordinates with internal departments to resolve customer issues/questions/concerns and to meet and exceed customer expectations Qualifications:3+ years’ experience leading teams in a similar roleSuperior training, coaching and mentoring skillsExperience handling escalated callsDemonstrated problem-solving and decision making skills.Ability to think both strategically and tacticallyProven ability to work with teams across an organization and be an effective project and people managerExcellent multi-tasking and prioritization skills – detail-oriented a MUSTExperience in the manufacturing industry a MUSTSupply chain and inventory management is a huge assetIn accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Beyond Bilingual will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources Consultant of the nature of any accommodation(s) that you may require. We thank all those that apply, however, only those selected for further consideration will be contacted.