Customer Service Specialist, Travel Insurance

  • Company:
    Johnson Insurance
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service

Job Details


RSA is one of the world’s longest standing insurance groups, providing protection and peace of mind, for over 300 years, to more than nine million customers, worldwide.

Our people are ambitious, passionate and inquisitive, and driven by a need to deliver value and innovative solutions to our customers. We are proud of our organizational culture which encourages us to embrace each other’s strengths, and respect everyone’s ideas. 

At RSA, our desire to be the best has created an exceptional company in which you can build and advance your career. RSA is proud to be ranked among Canada’s Top 100 employers in 2019 and 2020. 

To join this award-winning team, and to learn more about us, visit our Careers page. 

RSA, Johnson, CNS and Deeks are part of the RSA Group of Companies (“RSA”).

Position Summary

We are looking for 11 highly motivated individuals to assume the role of a customer service specialists on our MEDOC travel team. This position opens the door to great opportunities in a rewarding work environment within the Insurance Industry. Successful candidates will be given full time schedules of 37.5 hours per week from Monday to Friday.

We currently have openings for English and French speaking Customer Service Specialists in our Dartmouth, Kanata, Sherbrooke, and St. John’s office locations. Primary responsibilities include providing excellent client service to members on their insurance requirements, specifically related to travel operations, using established procedures in a fast-paced computerized environment.

Working in a fast-paced inbound call center, the Customer Service Specialist – reporting to their Operations Leader – will be responsible for offering best in class advice on innovative insurance products and services to our customers. You will be provided focused training towards the achievement of becoming a licensed insurance professional. 

What you’ll do in the role

We will provide extensive on-the-job training. You will also enjoy a competitive salary, immediate benefits and other attractive rewards. Excellent verbal and written communication skills are a requirement for this position. The successful candidates will be required to obtain their Accident and Sickness License, LLQP and/or RIBO License. Preference will be given to candidates holding an Accident and Sickness License.

What you’ll need

  • Excellent organizational and communication skills
  • Be customer focused
  • Be a team Player
  • Bilingual in French would be considered an asset
  • Experience in the Travel industry would be an asset
  • A&S, LLQP or RIBO designation would be an asset
  • Flexible to work a rotating schedule
  • What you’ll receive

  • A market-leading, comprehensive Total Rewards Program which includes competitive compensation and bonus, flexible benefits, and pension plan.
  • Best-in-class vacation policy that includes paid volunteer, parental leave top-up programs and personal leave days.
  • Strong learning culture with a focus on overall development, internal mobility and career advancement.
  • Tuition reimbursement program.
  • A culture that celebrates diversity and inclusion, with a strong focus on community and corporate social responsibility.
  • Temporary / Fixed Term Hires:

  • Competitive salary 
  • Strong learning culture
  • Diverse, award-winning culture with a strong focus on corporate social responsibility 
  • At RSA, our purpose is to Make Life Better Together and that starts with our people. We work side by side with driving energy and determination to get better every day, through industry leading thinking, and by listening to and respecting all perspectives. This is how our leaders and our people make an impact. We are forward looking, so we can adapt, evolve and improve, ultimately achieving our better, together. We are committed to creating an environment that promotes a healthy work-life balance. Our people managers and leaders successfully manage flexible work arrangements for their teams to ensure they are optimal for both the individual, and the business. 

    At RSA Canada, we are committed to creating a workplace where our employees thrive; where everybody counts and everyone is heard. Where you can be your whole self at work – wherever that is – everyday. To celebrate differences, not just because it’s the right thing to do, but because we believe having a diverse workforce which embraces different perspectives makes RSA Canada a more vibrant and creative place to work.