Customer Service Representative- work from home

  • Company:
    Sitel
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Business

Job Description

 

Do you enjoy helping others? We are looking for Customer Service Representatives to provide customer support for some of the world’s best brands, like Airbnb, Instacart, Under Armour, Groupon and more. You will deliver engaging, personalized experiences based on individual customer needs. This position is virtual and requires a home office setting that is noise and distraction-free.

 

Role & responsibilities

  • Receive and process chats, calls and/or emails to answer customer questions, address their concerns and help them with a particular product or service
  • Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction
  • Handle between 20-25 contacts per day
  • Document and maintain records of customer interactions

 

Qualifications & experience

  • Be creative, adaptive and eager to learn new skills
  • Ability to self-manage and work independently in a fast-paced and highly-demanding environment
  • Ability to speak and write clearly and accurately
  • Customer service experience preferred
  • 18+ years of age
  • High school diploma (higher education preferred)
  • Background check required

 

Why Sitel

As an industry leader, we rely on the expertise of our 90,000 people – empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck, it’s an opportunity to learn, lead and grow, all while working with some of the best brands in the world.

 

At Sitel, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.

 

Apply today and a member of our Recruitment Team will contact you to get started!

We are proud to be an equal opportunity employer. At Sitel, our differences are our greatest strength. We don't just promote diversity – we celebrate it.

Company Description

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50 languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.

EXP TM, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.

With our award-winning culture built on 35 years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.