Customer Service Representative / Scheduler

  • Company:
    Waterlogic USA
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    23 hours ago
  • Category:
    Customer Service

Waterlogic Canada is seeking a Customer Service Representative / Scheduler in Woodbridge, ON!COMPANY OVERVIEW:Waterlogic Canada is a subsidiary of Waterlogic USA, which is North America’s leading bottleless water cooler service provider. Waterlogic Americas is a global designer, manufacturer, distributor, and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations throughout North America.POSITION SUMMARY:Handles incoming and outgoing customer and service-related calls. Responsible for organizing, scheduling, and assigning service calls to service technicians so they can meet productivity and response time expectations. Perform other duties as assigned.Communicate with customers via phone and emailSchedule service calls for technicians (scheduling, dispatching, ensure work is completed, and handle complications as they arise)Create service schedules, assign calls to technicians, and ensure routes are completedCommunicate with sales representatives, technicians, and other team members as necessary via phone or email for all service needsProvide customers with an ETA for their service call, in accordance with Company policyPrevious Customer Service experienceAbility to communicate in a professional manner with customersAble to change scheduled routes to prioritize customer needs in a timely fashionCapable of scheduling and prioritizing resources to satisfy customer’s needsStrong problem solver with the ability to think out outside of the boxNeed to be a team player and willing to go the extra mileMust be able to multitask and work in a high paced environmentWE OFFER:Competitive salary with incentivesComprehensive benefits packageWaterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.