Customer Service Representative

  • Company:
    Mr Rooter Plumbing of Mississauga ON
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 hours ago
  • Category:
    Business

Job Description

In 1995, Mike Kolakovic opened up a plumbing company in Mississauga ON, called Mr. Rooter Plumbing of Mississauga ON.  Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.  

We are looking for a Part-Time Customer Service Representative who is self-motivated, energetic, creative and enjoys helping people. You are driven to provide the highest level of service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.  Our employees are the heartbeat of our company.  

  Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Build sustainable relationships & trust with customers through open and interactive communication
  • Prioritize and coordinate the scheduling of services
  • Coordinate delays in schedule with customers and service technicians
  • Use customer development techniques to solicit work through phone, email, mail and personal customer contacts  
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Minimum two years Customer Service Experience
  • Must be in present or most recent position for at least two years
  • Strong written and verbal communication skills  
  • Detail-oriented with strong data entry skills
  • Positive & Professional Attitude
  • Superior time management
  • Team player who can work independently
  • Ability to multi-task, prioritize & manage time effectively
  • Work some weekends

Compensation: $18.00/HR Starting
We are actively interviewing for this position – Apply today and our hiring manager will follow up!
Mr Rooter Plumbing of Mississauga ON
281 Queen St S
Mississauga, ON
L5M 1L9
mrrooter.ca/mississauga/
 

       

Notice

Mr. Rooter LLC is the franchisor of the Mr. Rooter® franchised system. Each Mr. Rooter® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Rooter LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Rooter LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Rooter® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Rooter LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Rooter LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.