Customer Service Representative

  • Company:
    Flat Tummy Co
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    16 hours ago
  • Category:
    Business

Job Description

With fast growth comes many opportunities. We are on the hunt for an ambitious individual to join our Customer Experience (CE) team. As part of our International CE team, you’ll be building relationships and supporting our babes to get back on track. We all have those #whoops moments, but at Flat Tummy HQ we’re all about balance; helping our girls to become healthier and feel more confident by improving their overall lifestyles.

Position is based in Dartmouth, NS.

Who we're looking for:

  • A highly organized, forward thinking individual.
  • Has the “we got your back” attitude we’re all about.
  • Passionate about social media, communications and marketing.
  • Can strongly relate to and communicate in the brand voice.

Key responsibilities will initially be:

  • Responding to customer emails, customizing responses to give our customers the best experience, while adhering to company procedure and protocol.
  • Building relationships and supporting our babes at every stage of their journey via interactive live chat.
  • Actively monitoring our brands on all of our social media platforms, including posting, commenting and responding to direct messages.
  • Understanding and contributing to our brand's overall communication strategy.
  • General administration duties, including but not limited to producing training documents, responding to PayPal enquiries, and performing fraudulent purchase checks.
  • Adding value to the entire Customer Experience team.
  • Room for movement and growth within the Synergy brand portfolio.

Requirements:

  • Strong written communication skills.
  • Excellent time management and the ability to prioritize tasks.
  • A basic knowledge of social media marketing.
  • Critical thinking and the ability to develop new procedures when required.
  • A 'get it done' attitude and ability to work independently and as part of a team.
  • An interest in the health and beauty industries.
  • The highest level of service and attention to detail.
  • A positive attitude and energy to contribute to an already buzzing work culture.
  • Bonus: experience as receptionist, in a call centre or similar in customer service role.

Company Perks:

  • Work on one of the hottest brands on social media.
  • Be part of our fast paced, growing and innovative team.
  • Career growth progression within a dynamic team.
  • Regular team competitions.
  • Discounted products from The Synergy Effect brand Portfolio.
  • Full time positions (various start/finish times).
  • Location Based Position (not remote).

Company Description

At Flat Tummy Co, we’re on a mission to help women live and achieve a healthy lifestyle. With over 1,000,000 products sold, over 3,500,000 women in our community, a range of over 26 products and the widely successful launch of our new Female Fitness App – were growing fast.

Based in the HRM in our Burnside office, this position has the opportunity for growth and to play a big part in the future expansion of our growing, global e-commerce company.