Customer Service Representative

  • Company:
    LafargeHolcim - HQ
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 hours ago
  • Category:
    Customer Service

As the global leader in innovative and sustainable building materials, we’re committed to shaping a greener, smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better.Do you have the drive, the skills, and the passion to join us?The Customer Service Representative team functions as the primary day to day interface with customers for order placement and arrangement of delivery within the greater Edmonton market. CSR”s report to the Customer Service and Logistics Manager and are responsible for all administrative activities that support the coordination and delivery of concrete. This individual will need to ensure proper system utilization, as well as consistent process management related to daily scheduling and ticketing. The Customer Service Representative will need to work closely with the customer as well as sales and logistics to achieve effective customer service.This is a seasonal position.Adhere to all Lafarge safety policies and proceduresSupport a safe office work environment as well as supporting field safety programsResponsible for consistent and reliable customer service from order placement through deliveryProactive outgoing calls to customers to advise of any delays in delivery, to ensure orders are received in a timely manner and to improve customer serviceField customer complaints and follow up in a timely, professional mannerMaintain strong working relationships with our internal Sales, Operation, and Logistic teamsMaintain a positive, open work environment; this includes excellent communication and strong working relationships with your peersSupport continuous improvement; challenge any process that does not meet overall objectivesHave a flexible schedule; this position will require an individual to work different shifts as well as the potential to take calls after hoursSupport other functions within the Logistics team as requiredResults/Accountabilities:Promote Lafarge brand and products.Meet and exceed sales and service objectives in assigned territory.Identify and be responsive to all customer needs – solution-based selling.Track and report market information pertaining to customer, projects and competitor activities.Implement daily service strategies.Promote the safety culture within Lafarge and with contractors that work with Lafarge.Strong drive for creativity and innovation is required for this role. Grow client base through prospecting activitiesBusiness development – explore and develop local market opportunitiesProvide information about the market and advise which products should be kept in stock (inventory) and which have development potentialParticipate in the development and creation of customer presentations.High School DiplomaCustomer service and call center experience Knowledge of construction and trucking industry not requiredComputer literacy, including Microsoft Office and Google suite of productsKnowledge of Edmonton and area roads and subdivisions an asset Job Specific Skills:Strong written and verbal communication skillsRelationship building (External customers and internal Lafarge personnel)High degree of accuracy and attention to detailProblem solving and decision makingAbility to multitask in a fast paced environmentStrong sense of teamworkCompetencies:Interpersonal savvyCustomer interaction/customer focusAction oriented/demonstrates drivePriority setting and time managementTrust and credibilityPeer relationshipsPre-employment medical including drug & alcohol testing and a criminal record check may be required.As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are passionate, driven by curiosity and keen to grow, learn, develop and thrive in our high-performance culture.Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.See more opportunities at www.lafarge.ca/careers.We thank you for your interest.Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.