Customer Service Representative

  • Company:
    G4S Secure Solutions Canada
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    8 hours ago
  • Category:
    Business

Job Description

Customer Service Representative – G4S Canada Secure Solutions

requirements for employment by G4S Secure Solutions (Canada) Ltd., including, but not limited to: security licence validation and/or criminal police information check as applicable (CPIC), credit reference(if applicable), background check, minimum age, and minimum education (high school diploma or foreign equivalency, or earned GED). Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee. The individual in this position is required to follow any other instructions and perform any other duties requested by this position’s management.

Role Responsibility:

G4S Secure Solutions is the world’s leading private security company. We are currently looking to hire Customer Service Representatives to support our efforts in securing our clients' facilities. A Customer Service Representative welcomes and assists our clients’ customers as they enter the store and ensures Customer safety near the store entrance. 

  • Welcoming each Customer by smiling, greeting in a friendly tone. Excellent communication, a positive attitude and a friendly approachable manner

  • Respond immediately to any requests for assistance from customers, passengers and employees.

  • Be courteous, tactful and helpful in enforcing all policies, procedures, rules and regulations.

  • Demonstrate an active interest in promoting safety consciousness in the workplace.

  • Monitor and patrol assigned areas, support crowd control from a distance and ensure the safety and security of self, customers, and employees.

  • Observing and reporting any suspicious behaviors to management and Loss Prevention. 

  • Bringing any system failures to the management teams attention for service. 

  • Adheres to all company policies and standard operating procedures. 

  • Other responsibilities may be assigned.

 

The Ideal Candidate:

Essential Employment Requirements:

  • Previous experience providing Customer Service, preferably 2+ years

  • Basic Reading/Writing Skills 

  • Regularly required to walk or stand for long periods

  • Genuine interest in helping customers

  • Excellent organization and time management skills.

  • The ability to work as part of a team

  • The ability to handle complaints and difficult situations within a busy environment.

  • Ability to determine the number of individual things in a unit or group. 

 

Must have availability to work all days of the week and schedules that consist of day shifts and evening shifts

 

Company Description

G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.