Due to COVID-19 interviews will be conducted remotely
This position is full-time (40 hours/week) Monday – Friday work from home. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am – 5:30pm CST. It may be necessary, given the business need, to work occasional overtime.
This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions.