Customer Service Representative – Brampton

  • Company:
    Metro Compactor
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    9 hours ago
  • Category:
    Business

Job Description

 

With Metro Group, it is not just a job. It is a career that offers endless opportunities to grow and develop your talent in fun and barrier free workplace.

Duties and Responsibilities

  • Ensure company objectives and customer needs are being met by demonstrating knowledge of customers, and service strategies
  • Answer calls and service requests for new and existing customers
  • Dispatch local calls to service technicians, and contractors through-out Canada
  • Have a good rapport with clients and contractors
  • Excellent written/verbal communication skills and listening skills
  • Detail-oriented, with the ability to probe and ask questions to clarify understanding, seeking clarity when necessary -Strong organizational and planning skills
  • Able to answer multi-line telephone system
  • Contact contractors to keep all required documentation up to date, including WSIB, Certificate of Insurance, and invoice requests
  • Acknowledge and communicate with corporate clients on their internal invoicing and service CRM systems.
  • Log service calls into local CRM data system
  • Able to work a rotation for dispatching service calls on weekends
  • Other duties as and when assigned.

Qualifications:

  • 2 years of relevant work experience in a customer call center environment handling customer requests, sales, account or order changes and issues
  • Team Player
  • Strong computer skills, including knowledge of Microsoft Office applications- Word, Excel, Outlook; familiarity with internet browsing
  • Strong customer service skills, both on the telephone as well as in person