Great Opportunity with a terrific company that is growing.
Supports customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Upsells and cross sells into client based on understands clients’ needs and identifying potential future products.
Entering and managing orders
Completing RFQs and doing quotes daily
Work well in a team environment
Contributes to team effort by accomplishing related results as needed.
3-5 years in a customer service or inside sales role