Change the future with us.
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.
Why you’ll love working for Siemens!
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Profit sharing available.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.
Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto’s Top Employers 2021.
What will you do?
Collaborate with local and global business leaders to develop and then lead the implementation of Siemens Logistics’ Customer Service strategy across its portfolio
Take lead role as primary interface with top management for Customer Service opportunities, performance, and act as final point of escalation for critical Service topics
Ensure strategy and operations drive growth and performance objectives while meeting (exceeding) Customer’s service expectations
Analyze, target, develop, bid, negotiate, and close new service opportunities to generate significant service revenue stream and margin quality
Develop and implement business plan, budget and resources for excellence in Technical Services, Spares, RMA & Repairs, Training and other services as developed
Determine and communicate to field service teams the execution requirements to be successful in delivering Customer Service scope
Direct daily Customer Service operations and projects to ensure Customer’s consistently receive world-class support
Adjust and develop Customer Service policies and procedures as needed
Contribute to overall portfolio development based on insights from business trends and Customer interactions
Provide leadership, guidance, coaching, mentoring and support to the organization
Drive strong culture of safety, quality, innovation, and responsibility in the organization
Take ownership and accountability for profit and loss of the Customer Service business
What will you need to succeed?
Degree or Diploma in technical, management, or related field required
7+ years of experience in logistics services or operations with emphasis in automated material handling systems (equipment & S/W for conveying, sortation, distribution, etc)
Must have advanced knowledge of and experience working in Parcel/Courier/e-Commerce, Airport/Cargo logistics, or similar (material handling system) fields
3+ years of successful Customer Service experience in a similar, senior leadership role with proven P&L responsibility
Self-motivated with a high degree of integrity, honesty and ethics, and client service orientation
Excellent interpersonal skills, strong client communication, collaboration and conflict resolution skills required
Excellent knowledge of SharePoint, Excel, Word, MS Project
Extensive working knowledge and understanding of Cost Planning and Performance Monitoring
Must be legally authorized for employment in Canada
We share our ideas and champion the people behind them.
For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure and Digital Industries. We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us. Ingenuity drives us and what we create together in yours.
Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.
To learn more about Siemens Canada, visit our website at
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.