CUSTOMER SERVICE – Call Center Professional – Sydney

  • Company:
    The Sydney Call Centre
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    13 hours ago
  • Category:
    Business

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We’ll teach you the customer service skill sets you’ll need to improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus.

Full-Time or Part-Time, $12.00-$14.00/hour + Bonuses. Free Personal Health Benefits.

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SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

Available Full-Time & Part-Time Shifts:

  • Day
  • Evening
  • Weekend

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POSITION RESPONSIBILITIES

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO?

We improve the customer’s experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team!

Our Customer Service Representatives are responsible for the following tasks:

  • Assist customer with their service inquiries
  • Learn the common requests and solutions
  • Improve the customer’s experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
  • Increase your skills with every interaction

In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

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CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job. In this role, you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

Specific Qualifications

  • Fluent English (minimum score of 8 on IELTS)
  • Highly reliable, willing to learn and acquire new skills
  • Enjoy talking to people, helping them resolve their frustrations
  • Motivated by lucrative bonus plans and daily contests
  • Exhibit professional communication and customer service skills
  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast-paced environment
  • Minimum 18 years of age

Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

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COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource!

Total Rewards Breakdown:

  • Competitive Starting Compensation
  • Weekly Bonus Opportunity
  • Paid Time-Off
  • Daily, Week, and Quarterly Recognition
  • Paid Holidays
  • Daily Contest Payouts
  • Free Personal Health Benefits
  • Career Progression
  • Flexible Scheduling Options
  • Advancement Opportunity
  • Ongoing Training
  • Fun, Engaging Work Environment
  • Cash and Prize Incentives
  • Modern Work Environment
  • Casual Dress Code
  • And More…

Company Description

The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre Inc. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.