Customer Service Associate

  • Company:
    HD Supply Canada Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    15 hours ago
  • Category:
    Customer Service

About HD Supply:HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, and specialty construction sectors. Through approximately 220 branches and 44 distribution centers, in the U.S. and Canada, the company”s approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers” success.Why HD Supply:Comprehensive Benefits PackageTeam EnvironmentRRSP Matching PlanInternal Learning Centre for Career DevelopmentCompetitive SalaryOpportunities for Career GrowthWellness ProgramTuition ReimbursementJob SummaryProvide customer service by responding to inquires regarding product selection, services and issues.Major Tasks, Responsibilities and Key AccountabilitiesResponds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.Performs necessary follow-up to ensure customer service expectations are met.Researches and suggests alternative products to customer.Uses computerized system for tracking, information gathering, and/or troubleshooting.Nature and ScopeRefers complex, unusual problems to supervisor.Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.Work EnvironmentLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Typically requires overnight travel less than 10% of the time.Minimum QualificationsMust be eighteen years of ageEducation and ExperienceHS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.Preferred QualificationsBilingual English/French is an asset