Customer Service

  • Company:
    Search Consultancy
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:
    Customer Service

We are looking for customer service advisors to support energy customers with their account queries. The role is home based initially and will return to their site in Airdrie once safe to do so.We are looking for great listener who really cares about doing a great job for the customer. Ideally, you’ll have some kind of working experience of dealing with people but we will consider applications from all backgrounds. No DBS or Credit check required for this role.Typical customer queries can include:* Smart meter appointments* Tariff and account changes* Payment and billing requests* General information requestsThe starting salary for this role is minimum wage. However, there are plenty of opportunities to increase your salary and progress through the organisation, around 96% of those in management, support, IT and recruitment roles started in customer service.Hours of work40 hoursBetween 8am – 8pm Monday to Friday and 8am-6pm Saturday – no Sunday workTraining hours are Monday to Friday 9am-5.30pmBenefits* 28 days holiday – increasing to 30 days after 12 months* Lifestyle benefits* Employee assistance program* Free access to the wellbeing hub* Life assurance* Pension* Sports and social clubs* Length of service awards