Is it a priority for you to provide impeccable customer service? Kezber is currently looking for a Customer Service Agent. Reporting to the Service Coordinator in collaboration with the IT director, you must make sure to respond to internal or external customers within a reasonable time by offering personalized and quality service.

FUNCTIONS THAT YOU TURN ON!

TI dispatcher – 90%

• You will act as the first point of contact with customers
• You will have to create the tickets continued communication with a client
• You will monitor the ticket backlog to ensure the shortest possible work, assignment and resolution time
• You will document your actions and carry out writing in connection with opened tickets
• You will have to assist the customer from the first contact and follow up if necessary
• You will have to make sure to direct the tickets to the right ones stakeholders
• Your collaboration will be essential with the various members of the team to ensure irreproachable customer service
• You will be responsible for the stopover Report any problematic situation to the service coordinator if the situation requires it
• You will make sure to provide clear and concise information to the technician responsible for the ticket
• You will have to plan with the technicians the customer trips that will be necessary
• You will ensure the balance of the workload on a regular basis through the members of the technical support team available
• You will enter your daily time in the management system
• You must adhere to the vision and values ​​of the company
• All other related tasks

Maintenance

• You will ensure the reception and planning of customer maintenance
• You will coordinate the maintenances with the volunteer technicians

Inspection

• You will ensure the planning and distribution of the inspections to be done
• You will have to create the inspection tickets as well as the ‘attribution to t echnicien
• You will follow up the inspections carried out by the technicians in order to ensure the quality of them
• You will communicate important information to the client relating to the work to be done

Reception – 10%

• Answer and route calls
• Greet customers / take their temperature and ask questions about COVID- 19 and update the attendance register
• Enforcement of Covid-19 security measures – Clean and disinfect office spaces and update the register
• Order flowers weekly ( before COVID)
• Make sure the conference rooms and reception are in order
• Fill the coffee machine when empty (place service calls when it is empty). this is broken)
• Water the plant at the reception twice a week
• Manage the TVs in the office and the one at the RC
• Order office supplies at Office Wholesale