Customer service agent

  • Company:
    Kezber
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 days ago
  • Category:
    Customer Service

Is it a priority for you to provide impeccable customer service? Kezber is currently looking for a Customer Service Agent. Reporting to the Service Coordinator in collaboration with the IT director, you must make sure to respond to internal or external customers within a reasonable time by offering personalized and quality service.

FUNCTIONS THAT YOU TURN ON!

TI dispatcher – 90%

  • You will act as the first point of contact with customers
  • You will have to create the tickets continued communication with a client
  • You will monitor the ticket backlog to ensure the shortest possible work, assignment and resolution time
  • You will document your actions and carry out writing in connection with opened tickets
  • You will have to assist the customer from the first contact and follow up if necessary
  • You will have to make sure to direct the tickets to the right ones stakeholders
  • Your collaboration will be essential with the various members of the team to ensure irreproachable customer service
  • You will be responsible for the stopover Report any problematic situation to the service coordinator if the situation requires it
  • You will make sure to provide clear and concise information to the technician responsible for the ticket
  • You will have to plan with the technicians the customer trips that will be necessary
  • You will ensure the balance of the workload on a regular basis through the members of the technical support team available
  • You will enter your daily time in the management system
  • You must adhere to the vision and values ​​of the company
  • All other related tasks

Maintenance

  • You will ensure the reception and planning of customer maintenance
  • You will coordinate the maintenances with the volunteer technicians

Inspection

  • You will ensure the planning and distribution of the inspections to be done
  • You will have to create the inspection tickets as well as the ‘attribution to t echnicien
  • You will follow up the inspections carried out by the technicians in order to ensure the quality of them
  • You will communicate important information to the client relating to the work to be done

Reception – 10%

  • Answer and route calls
  • Greet customers / take their temperature and ask questions about COVID- 19 and update the attendance register
  • Enforcement of Covid-19 security measures – Clean and disinfect office spaces and update the register
  • Order flowers weekly ( before COVID)
  • Make sure the conference rooms and reception are in order
  • Fill the coffee machine when empty (place service calls when it is empty). this is broken)
  • Water the plant at the reception twice a week
  • Manage the TVs in the office and the one at the RC
  • Order office supplies at Office Wholesale