CUSTOMER CARE & SALES – Call Center Professional – Sydney

  • Company:
    The Sydney Call Centre
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 hours ago
  • Category:
    Business

Job Description

CUSTOMER CARE & SALES AGENT

Join our team and soar with us! We need Customer Care & Sales Agents who will raise customer satisfaction and support the sales process handling outbound calls to customers and prospects. Candidates should be highly reliable and have excellent communication skills.

Sydney, NS. Full-Time or Part-Time, $12.00-$14.00/hour + Bonuses, Free Personal Health Benefits.


SCHEDULE

MULTIPLE SHIFTS AVAILABLE FOR QUALIFIED CANDIDATES

Available shift schedules include: Day, Mid, Night, and Night/Weekend. Please apply and follow up with our Talent Acquisition team to find the right schedule. 

Available Full-Time & Part-Time Shifts:

  • Day (limited)
  • Evening
  • Weekend

POSITION RESPONSIBILITIES

WHAT DOES A CUSTOMER CARE & SALES AGENTS DO?

As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands.

Customer Care & Sales Agents are responsible for the following tasks:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.


CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES? 

The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job.   In this role, you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. 

Specific Qualifications

  • Fluent English (minimum score of 8 on IELTS)
  • Highly reliable, willing to learn and acquire new skills
  • Enjoy talking to people, helping them resolve their frustrations
  • Motivated by lucrative bonus plans and daily contests
  • Exhibit professional communication and customer service skills
  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Ability to learn customer service software applications
  • Must be proficient with basic PC skills
  • Ability to multi-task in a fast-paced environment
  • Minimum 18 years of age

Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.


COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource! 

Total Rewards Breakdown:

  • Competitive Starting Compensation
  • Weekly Bonus Opportunity
  • Paid Time-Off
  • Daily, Week, and Quarterly Recognition
  • Paid Holidays
  • Daily Contest Payouts
  • Free Personal Health Benefits
  • Career Progression
  • Flexible Scheduling Options
  • Advancement Opportunity
  • Ongoing Training
  • Fun, Engaging Work Environment
  • Cash and Prize Incentives
  • Modern Work Environment
  • Casual Dress Code
  • And More…

Company Description

The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre Inc. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.