Customer Care Representative – Montreal

  • Company:
    Sigvaris Canada
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 hours ago
  • Category:
    Business

Job Description

GENERAL DESCRIPTION

 

The Customer Care Representative contributes to Sigvaris’ success by effectively managing key relationship and expectations with customers and collaborates and support sthe Sales team to resolve customer issues.

 

The Customer Care Representative operates in various internal tools and systems (i.e: SYSPRO, AVAYA IPOCC), and reports information with degree of detail and accuracy. Acts as the operational liaison between Sales team and various departments internally. Answers inbound calls and assists sales representatives and customers by performing quick hit sales transactions. Performs other duties as assigned by management.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Outbound and inbound Customer calling
  • Processing customer email and fax correspondence
  • Participate and assist in Sigvaris-held seminars
  • Document customer calls and provide feedback to Sales team
  • Data Entry in Avaya and Syspro.
  • Provide complete administrative support to the Sales team
  • Maintain comprehensive records of correspondence with clients and all other relevant information
  • Follow up with the clients through correspondence and phone calls.
  • Provides assistance & support with other projects as required.
  • Maintaining a close communicative relationship with the sales and customer care teams on all matters that have an impact on the customer relationship
  • Available to work a full-time 37.5 hour schedule
  • Available for shifts assigned in advance with in a time frame of 8 AM – 7 PM

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS

 

· College degree in a business related field or relevant experience

 

· Experience in a customer-facing environment (hospitality, retail, customer service, etc.)

 

· Microsoft Office

 

PHYSICAL REQUIREMENTS

 

Sitting, Time required on the telephone

 

Competencies and Skills:

 

· Excellent language skills (oral and written) in English and French

 

· Good time management and organizational skills

 

· Ability to work under pressure and deadlines

 

· Ability to interface effectively across Customers, Sales, Warehouse and Accounting functions

 

· Proactive and creative thinker

 

· Customer focused

 

· Excellent active listening skills

 

Company:

 

Customer Focus

 

Personal Accountability

Communication

 

Quality

 

Results Orientation

 

Job Performance Standards: Non Management Admin

 

25% – Problem Solving & Stewardship

 

15% – Adaptability

 

30% – Reliability

 

15% – Planning & Organizing/Time Management

 

15% – Collaboration

 

Skills:

 

Positive upbeat attitude

 

Desire to exceed customer expectations

 

Data entry and administrative skills

 

Basic Excel

 

Attention to details

 

Interpersonal skills

 

Other requirements:

 

Must be willing to undergo a background check

 

Must be bilingual (English and French)

 

Must be available for full-time work, with shifts assigned by management, Monday to Friday 8 AM – 7 PM

Company Description

We are Medical Compression stockings company that sells its products business to business.