Customer Care Representative – Montreal

  • Company:
    Sigvaris Canada
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 hours ago
  • Category:

Job Description



The Customer Care Representative contributes to Sigvaris’ success by effectively managing key relationship and expectations with customers and collaborates and support sthe Sales team to resolve customer issues.


The Customer Care Representative operates in various internal tools and systems (i.e: SYSPRO, AVAYA IPOCC), and reports information with degree of detail and accuracy. Acts as the operational liaison between Sales team and various departments internally. Answers inbound calls and assists sales representatives and customers by performing quick hit sales transactions. Performs other duties as assigned by management.



  • Outbound and inbound Customer calling
  • Processing customer email and fax correspondence
  • Participate and assist in Sigvaris-held seminars
  • Document customer calls and provide feedback to Sales team
  • Data Entry in Avaya and Syspro.
  • Provide complete administrative support to the Sales team
  • Maintain comprehensive records of correspondence with clients and all other relevant information
  • Follow up with the clients through correspondence and phone calls.
  • Provides assistance & support with other projects as required.
  • Maintaining a close communicative relationship with the sales and customer care teams on all matters that have an impact on the customer relationship
  • Available to work a full-time 37.5 hour schedule
  • Available for shifts assigned in advance with in a time frame of 8 AM – 7 PM



· College degree in a business related field or relevant experience


· Experience in a customer-facing environment (hospitality, retail, customer service, etc.)


· Microsoft Office




Sitting, Time required on the telephone


Competencies and Skills:


· Excellent language skills (oral and written) in English and French


· Good time management and organizational skills


· Ability to work under pressure and deadlines


· Ability to interface effectively across Customers, Sales, Warehouse and Accounting functions


· Proactive and creative thinker


· Customer focused


· Excellent active listening skills




Customer Focus


Personal Accountability





Results Orientation


Job Performance Standards: Non Management Admin


25% – Problem Solving & Stewardship


15% – Adaptability


30% – Reliability


15% – Planning & Organizing/Time Management


15% – Collaboration




Positive upbeat attitude


Desire to exceed customer expectations


Data entry and administrative skills


Basic Excel


Attention to details


Interpersonal skills


Other requirements:


Must be willing to undergo a background check


Must be bilingual (English and French)


Must be available for full-time work, with shifts assigned by management, Monday to Friday 8 AM – 7 PM

Company Description

We are Medical Compression stockings company that sells its products business to business.