HIRING IMMEDIATELY – ENTRY LEVEL CUSTOMER CARE AGENTS

Position Hours: Full – Time Only – Flexible Hours

Job Duties

Customer Care Agents will do the following:

•  Listen and respond to customers’ needs and concerns
•  Provide information about programs & campaigns
• Take orders, fill out electronic applications
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help

Qualities we are looking for:

Communication skills. Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively in person.

Customer-service skills. We rely on representatives to help retain customers by answering customer questions and complaints in a helpful and professional manner.

Interpersonal skills. Creating positive interactions with customers is an essential part of a representative’s job.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to help them.

Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

> Full Time Flexible Hours

> Excellent Rates of Pay

> Growth Opportunities

> Paid Training

> Supervisor Role available