Contact Centre Representative – Inbound – London

  • Company:
    Great Connections Employment Services
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    31 mins ago
  • Category:
    Customer Service

Job Title :
Contact Centre Representative – Inbound
Location :
Start Date :
Type :
Created :
Salary :
Contact Centre Representative – Inbound
Our client is leading bank in Canada. The Credit Card Services Phone Channel is a fast paced, high volume, dynamic environment. Recognizing that sales are the highest form of customer service. are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.
As Credit Cards specialist, you will be responsible for providing exceptional customer service to our incoming call centre clients. In addition, you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include new accounts, credit card products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries). As Credit Cards specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment.
Also in this role, you must adhere to both professional practices and standards. A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.
Job Requirements:
Sales experience is a must.
You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal sales goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change. Call centre and banking experience is an asset.
Successful candidates must be available to commence training on March 23rd, 2014.
Training: You will participate in a training program that is 4pm to Midnight Monday to Friday (37.5 hours weekly) for first 5 weeks.
Part time hours: While no guarantee on the number of hours, we are looking for the candidate to commit to working a minimum of 26.5 hours per week up to 37.5. Must have flexibility to work either fixed or rotational shifts within our hours of operation.
Hours of Operation: Monday through Sunday 7am to Midnight
How to apply:
1) Directly apply online
2) Send your resume to with the subject ‘Contact Centre Representative – Inbound – London’
Please note: 
• Must be bondable.
• Your ‘Employment History’ on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application