Concierge – Montreal 1300 ouest rue Sherbrooke

Concierge Location: Holt Renfrew – Montreal (1300 ouest rue Sherbrooke) Department: Store Experience Cosmetic/Brand Line: Work Status: Full-Time # of openings: 1 Project #: 14196 Description At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values: Passion – Own it Excellence – Elevate every moment Warmth – Open to the world Unity – One team. One Holts The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards. Specific responsibilities include (but are not limited to) the following: Provide a consistently excellent level of customer service to all clients by acting as their ambassador Maintain expert knowledge of store and where product is located Resolve standard customer service issues within policy Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email Respond to internal and external client inquiries and/or complaints within 24 hours Process gift cards for all internal and external clients Support client services department as required Provide support to sales floor by being POS super users Develop and maintain effective relationships within concierge community in order to provide our clientswith the ultimate service experience Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.) Maintain expert knowledge of “The Best” of local community and city Attend concierge events and information sessions Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc. Ensure text on plasma screens is up-to-date and relevant Respond to all event-related inquiries in a timely manner Comply with all Health & Safety policies and requirements The ideal candidate: High school diploma Previous experience in customer service environment Good working knowledge of computer software (Word, Excel, Outlook, etc.) Fully bilingual in French and in English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients