About OUR team: Global Contact Solutions team believes in a positive working environment that fosters growth, teamwork and diversity. We take pride in our work and we are committed to delivering customer service excellence through strong work ethic and a ‘can-do’ attitude. We are currently seeking enthusiastic individuals with customer service experience to join our team What’s in it for YOU? Paid training at starting wage Paid vacation time TELUS Employee Share Purchase plan Employee Discount program for mobile and home services Learning & Development opportunities Industry leading Reward & Recognition programs Our strong commitment to a fun and supportive work place will ensure success for you and our customers. Our dynamite leadership team will invest in your growth through ongoing coaching and career development. Managing your own time is also possible through advanced scheduling and shift trading, allowing for your work-life balance. Additionally, schedules are released several weeks in advance. You’re the missing piece of the puzzle Comfortable communicating in French and English (written/spoken) Demonstrated proficiency in a Windows PC environment and combined with demonstrated keyboarding abilities Successful experience in a customer service environment Ability to effectively handle both favorable and unfavorable customer interactions Committed to continuous learning, demonstrating the ability to learn, and apply learned skills to related situations Scheduling: 24 hours a day and 7 days a week Variety of shifts including daytime, evening, weekends, and statutory holidays according to business needs Team members typically work 37.5 hours a week in this role A bit about us Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.