Collections Assistant

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 days ago
  • Category:

Your Opportunity

Stantec is looking for a detail-oriented and proactive Collections Assistant to join our team. Working in collaboration with our entire accounting team, you will be responsible for preparing collection letters, processing payments, and updating software system with collections activities and payments. Under direct supervision, you will

communicate with debtors, providing information regarding defaulted accounts, handling disputes, and preparing payment arrangements.

Your Key Responsibilities

  • Perform collections on all defaulted accounts, in accordance with Corporate policies and procedures.

  • Coordinate payment arrangements with debtors in accordance with the Corporate collections policy.

  • Prepare and manage account correspondence including overdue, final and ad hoc notices.

  • Field client inquiries on invoices and resolve issues using soft collection skills.

  • Contact clients to resolve cash application issues, when required, and work with other Financial Services staff to communicate a resolution.

  • Perform record retention responsibilities.

  • Work with Stantec’s Project Managers and Project Accountants to resolve issues in a timely manner.

  • Verify initial client set up information or changes to ensure accurate billing details.

  • Perform credit reviews using the Dun & Bradstreet software tool and provide comprehensive credit recommendations to mitigate any financial risk to Stantec.

  • Develop and implement appropriate collection strategies as necessary (liens, outside collection agencies, etc.) in conjunction with other stakeholders.

  • Perform other similar and related duties as assigned.

  • Your Capabilities and Credentials

  • Previous experience in a collection-related role(s), where success was demonstrated based on established metrics.

  • Understanding of accounting concepts and principles.

  • Ability to work independently with general supervision as well as work well in a team environment.

  • Ability to interact and communicate effectively with customers, vendors and employees throughout the organization.

  • Excellent time management skills.

  • Experience in an office environment.

  • Proficient in MS Office and ERP Software.

  • Excellent customer service skills.

  • Knowledge of administrative processes.

  • Education and Experience

  • Minimum two years of accounting experience.

  • Advanced expertise utilizing a Windows environment, including the full suite of Microsoft office programs, namely, Word, Excel, Outlook, PowerPoint, and Adobe/Reader/Writer.

  • Strong written and oral communication skills.

  • Strong attention to detail.

  • Solid knowledge of general accounting practices.

  • Able to develop solid working relationships.

  • A/E industry experience in a professional services environment preferred.

  • Oracle experience is considered an asset.

  • High School Diploma with a minimum of 2-3 years’ experience or an equivalent combination of post-secondary education and experience.

  • Position will primarily work in an office setting. PLEASE INSERT STANDARD LANGUAGE RE OFFICE SETTING HERE

    This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

    Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.