Cloud Operation Quality Assurance Manager

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    negotiable / month
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  • Posted:
    3 days ago
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Cloud Operation Quality Assurance Manager ( 19002195 ) General Description Summary The Cloud Operations Quality Assurance Manager (COQAM) will need to work with Software Engineering and Cloud Operations Engineering teams to develop Quality Assurance (QA) framework for the organization. The COQAM will be responsible to deploy and monitor quality standards using a data driven approach. This role requires expertise knowledge of QA Methodologies, Software Delivery Life Cycle, Scaled Agile development processes and Continuous-Improvement/Continuous-Delivery model. The COQAM will need to interact internally and externally with all levels of management on critical and complex QA matters. This role is expected to contribute to the leadership team and report on the progress against defined Quality standards while taking on strategic projects which drive the Cloud Ops organization towards world class standard. This role will make sure we stay at the fort front of technology and operating practices with a passion for automation of testing within all functions in the CICD pipeline and commitment to delivering a best in class customer experience for our SAAS products. Essential Duties & Responsibilities include, but are not limited to the following Works with Corporate Quality and Engineering groups to make sure we are align with company standards Leads the definition, implementation, and maintenance of standard QA processes and methodologies for Cloud Operations Manages and executes activities of the Cloud Ops Quality Assurance function with the Business Line (Cloud Protection & Licensing) Works with engineering teams to develops quality standards for areas such as Test automation, Unit, Functional, System Integration, Performance and User Acceptance test phases according to the defined QA framework Provides guidance in the evaluation of automation frameworks and automation tools. Facilitates communication within the engineering teams and with customers on data quality and product quality. Conducts testing “post-mortems” where needed to define and document lessons learned and translate them into improvements to the QA framework Establish and publish KPIs to support end-to-end automation in the product development quality life cycle Conducts testing “post-mortems” to define and document lessons learned and translate them into future improvements Experience managing geographically distributed organization including offshore Holds teams accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness Attend Program Management call for SAAS products and participate in SAFE ART team as needed for these products Effectively communicates with direct manager and upper management, and synthesizes relevant information on key milestones, success criteria and risks Escalates critical issues to senior leadership appropriately Qualification Requirements Education Masters degree in computer science preferred. Bachelors degree required Experience Experience working with Software as a Service products Working knowledge of test automation tools and frameworks Minimum of 10 years’ experience in a related field Minimum 2 years of experience in a managerial/leadership role Preferred experience in ITIL Framework Skills Excellent knowledge of performance test systems Excellent knowledge of software development lifecycle Excellent knowledge of software testing lifecycle Knowledge of QA Methodologies, tools, related techniques, and ability to document & implement QA standards and procedures Scope of Responsibility Global Contacts internal and external customers and suppliers Physical Demands Ability to work in a fast paced and changing environment with tight deadlines. High stress may occur. Some travel required. Working Conditions Office Primary Location CA-Ottawa Work Locations OTTAWA 1 Chrysalis Way Ottawa K2G 6P9 Job QHSE Schedule Full-time Employee Status Regular Job Type Standard