It’s fun to work at a company where people truly believe in what they are doing! Job Description The Claims Operations Manager provides front-line management for our claims operations team. The incumbent must ensure the effective planning and execution of accurate, timely, and cost-effective productivity and solutions to meet the needs of the business and internal Clients. Ensures overall success through the coordination, management, and department execution of clients deliverables. Improve the operational systems, processes and policies in support of organizations mission. Specifically, support better management reporting, information flow, business process and organizational planning. Drive initiatives in the management team and organizationally that contribute to long-term operational excellence Prepare and control department budgets. Plan effective strategies for the financial well-being of the department and the division. Works with internal clients to establish best practices which meet client needs and address any prioritization issues that may arise. Consistently delivers proactive communication with internal clients and serves as point of escalation when necessary. Provides team leadership to professionally develop and motivate staff members allowing them to assume additional responsibilities and growth opportunities within the organization Education Bachelors Degree or comparable work experience Work Experience 6 years experience managing an operations department, with proven accomplishments to exemplify ability to meet the expectations of this position. Skills & Abilities Strong grasp of technical and operational processes and ways to improve those processes, with an eye on achieving client satisfaction and driving for results. Leadership and supervisory skills to manage and develop Team Managers and future leaders within the departments. Excellent verbal and written communication skills, including the ability to (a) establish and maintain productive internal and external relationships; and (b) to provide effective consultation on alternative ways to proceed. Sharp analytical skills to help develop better executive and department reporting to help drive result, reduce risk. Critical thinking with an eye to adding value, coupled with sound judgment. Capable of balancing competing priorities. Ability to work independently, while effectively taking direction from senior ECA management. Adaptability to changing work priorities and client demands. Resourcefulness in gathering resources to meet objectives.