Business Design Manager | Senior Manager

  • Company:
    EY
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Transportation

The opportunity Being part of a dynamic, growing organization offers an exciting career path full of opportunity. EY’s Consulting Services is a $4+ billion global practice, with 18,000+ professionals. Our Consulting team takes a strategic approach to helping clients define, transform and sustain leading performance. Within Consulting, our Business Transformation team works with senior executives on their most pressing challenges to deliver tangible results. We are looking for accomplished, creative individuals who bring rigor, passion and practicality to our growing team across four areas of focus: • Transformation Strategy: Helping client organizations conceive of and drive meaningful transformation across the enterprise, leading with industry expertise and the full breadth of EY capabilities • Business Design: Evolving client engagement across all aspects of next generation marketing, sales and service • Experience Design: Assisting our clients in reimagining, designing and deploying valuable human experiences • Transformation Execution: Leading large, complex, programs that require specialized discipline and expertise We are looking for Managers/Senior Managers to join our leading Business Design Consulting team. Our Manager are leaders in, and passionate about helping our clients design and deliver all elements of their go to market strategy. They are smart, switched on and bring a strategic, creative and analytical mindset. Above all they want to make a real difference to our client’s business and their customers. Managers lead our project team’s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment. Our consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the key functions of a clients’ commercial strategy and operation including marketing strategy, pricing, sales, customer experience, and the operating model to support these. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of “build a better working world”. Your key responsibilities • Lead complex workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time and budget • Ability to build a highly collaborative, high performing team environment • Coach and mentor junior team members • Ability to identify and address client needs, and lead client discussions and meetings and workshops • Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients • Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods Skills and attributes for success • Strong analytical and problem-solving skills • Strong drive to excel professionally, and to guide and motivate others • Advanced written and verbal communication skills • Dedicated, innovative, resourceful, analytical and able to work under pressure • Foster an efficient, innovative and team-oriented work environment To qualify for the role, you must have • A bachelor’s or master’s degree with 6-12 years of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market. • Familiarity with customer-centric trends, best practices and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful • Some experience in the design or delivery in at least one or more of the following competencies: o Customer research and Insights o Human-centered Experience Design and Measurement o Sales and Marketing o Customer Services and Engagement o Recognized digital platforms and enabling technologies i.e. CMS, CRM Ideally, you will also have • Sector-specific customer experience knowledge • Knowledge in Agile and/or traditional project management • Knowledge in product management and development lifecycle • Knowledge in Design Thinking, UI/UX • Familiarity with customer-centric trends, best practices and technology solutions. Some fundamental knowledge in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful What we look for We are looking for passionate leaders with strong vision to lend subject matter expertise to the design the strategic builds for our clients. If you have a genuine desire to help businesses achieve their full potential, this role is for you. What working at EY offers At EY, our Total Rewards package supports our commitment to creating a leading people culture – built on high-performance teaming – where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It’s one of the many reasons we repeatedly win awards for being a great place to work. We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: • Support and coaching from some of the most engaging colleagues in the industry • Learning opportunities to develop new skills and progress your career • The freedom and flexibility to handle your role in a way that’s right for you Diversity and Inclusion at EY Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. About EY As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Make your mark. Apply today. EY is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply