Business Analyst

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    negotiable / month
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  • Posted:
    2 days ago
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Job description:Fraser Health voice systems on the Avaya and NEC platforms are past or near end of life. These no longer have vendor support or will be off support in the next year. Extended hardware support is best effort as replacement parts become scarce.Fraser Health is working with PHSA to deploy a Cisco Backbone across Fraser Health. This implementation is to develop an approach, templates, and tools to assess business requirements to implement a best voice end-point solution to various business areas by collaborating with PHSA technology services and other stakeholders. The implementation project will be focusing on the engagement, solution deployment and adoption at multiple FHA sites of a hybrid CISCO and Microsoft Voice (To be determined between TEAMS and Skype) for Business solution.Reporting toPortfolio Manager, Project Management Office (PMO)ResponsibilitiesBusiness Analyst contributes the project plan and completes assigned project tasks to meet expected standards.Business requirements gathering and analysesProcess engineeringDevelop tools and templates to support decision making on voice solutionsFacilitate system design and configuration to business rulesCollaborate with PHSA technology services on the site audit and technical deploymentDevelop training plan and materialsTest and validate system with business usersDevelop Go-Live materials and operation transition materialsConduct benefits evaluationDeliverable SummaryUse cases, business requirements and analysisFunctional and non-functional requirementsAssessment tools & methodologies, documentation templates, and decision making rubric/guidance for voice solution selection, design and implementation. Training plan, materials such as manuals, quick reference guides, videos, etc.Migration planProject operation handover documentTrain full time staff taking over operationsMust Have: Stakeholder engagement, process development, change management, project managementVoice and communications systems analysis, design and migrationSolution adoption and operation transition Job #44244