Bilingual Technical Support Specialist

  • Company:
    Inacre Conseil
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    IT

Présentation de l’offre Bilingual Technical Support Specialist – Etobicoke, Ontario Full Time Permanent Position Rotating Shifts Monday to Friday: 6am to 2pm. 12noon to 8pm. 9am to 5pm Rôle et responsabilités Are you Bilingual (French & English) – Verbal and Written? Do you have at least 2 years hands on working experience in a help desk / IT support Environment? Our client is looking for an experienced Bilingual Technical Support Specialist with exceptional customer service attributes to join their team in Etobicoke. Provide support to end-users, escalate more complex issues when appropriate   Follow standard helpdesk procedure, including using our ticketing system Route unresolved issues to appropriate team members for further investigation and resolution   Respond to assigned help desk tickets, support and troubleshoot technical requests  Day to day project support on multiple initiatives Install and maintain computer equipment and peripheral hardware and software. Prepare and install all equipment and software for new and existing users Meet SLAs like response and resolution times by partnering within L2, and Expert teams Extensively research and document customer technical issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Technical Support team members on various strategic projects when needed Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. PLEASE NOTE: If you are having problems applying through the portal please send resume directly to alex.pike@inacre.ca  Exigences et expériences Fluent in French and English (verbal and written) is a MUST 2+ years’ experience in help desk, IT support, or its equivalent. 2+ years of general IT experience Good experience in Customer Service Diploma/Degree in Information Technology or related field. ConnectWise Manage/Automate experience is a plus Practical knowledge of workstation management and troubleshooting Experience with Windows operating systems including installation, recovery, and update Practical approach to application, network, and server troubleshooting O365 Migration hands-on experience Excellent communication skills Logical thinker Good analytical and problem-solving skills Excellent interpersonal skills with the ability to work as a team member Ability to interact with users in a clear and courteous manner Ability to prioritize tasks at hand Above all, personality and customer service are key. This person needs to have the ability to fit in on our team, change pace rapidly, and respond to changing priorities. Ability to work on a rotating shift basis Avantages et autres informations Full Time Permanent Position Rotating Shifts Monday to Friday: 6am to 2pm. 12noon to 8pm. 9am to 5pm Salary Range dependent on Experience If you are interested, please send your application (French & English Resume and Cover Letter) through our web site in the employment section or directly via email to alex.pike@inacre.ca For further information, you can visit our web site https://inacre.ca/en/jobs/ or contact us via phone at 416 550 5135 ext 231 We thank everyone who submits their application. However, only those selected will be contacted for an interview. We offer a reference bonus of a minimum of $200 if you present someone who is hired. Visit https://inacre.ca/en/about-us/referal-program/ or contact us for details