Bilingual Technical Support Specialist British Columbia

  • Company:
    Inacre Conseil inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    7 hours ago
  • Category:
    IT Services

Are you Bilingual (French & English) – Verbal and Written? Do you have at least 5 years hands on working experience in a help desk / IT support Environment? Our client is looking for an experienced Bilingual Technical Support Specialist with exceptional customer service attributes to join their team in Victoria, British Columbia. Provide support to end-users, escalate more complex issues when appropriate Follow standard helpdesk procedure, including using our ticketing system Route unresolved issues to appropriate team members for further investigation and resolution Respond to assigned help desk tickets, support and troubleshoot technical requests Day to day project support on multiple initiatives Install and maintain computer equipment and peripheral hardware and software. Prepare and install all equipment and software for new and existing users Meet SLAs like response and resolution times by partnering within L2, and Expert teams Extensively research and document customer technical issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Technical Support team members on various strategic projects when needed Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. PLEASE NOTE: If you are having problems applying through the portal please send resume directly to alex.pike@inacre.ca