Bilingual Manager – Investments Team – Waterloo – Waterloo

  • Company:
    Recrute Action
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    5 hours ago
  • Category:
    Financial Services

Are you looking for a stimulating and dynamic job in the surrounding area of Waterloo? Would you like to be apart of a team that believes in your potential and apart of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Manager Investments Team for one of our clients in the insurance industry. What is in it for you: Salary of $ 34 h Our client is in the TOP 100 Employers in Canada. Contract for 12 months Daytime Schedule What you will need to succeed: Prior leadership experience involving customer service teams Excellent customer service orientation Strong understanding of guaranteed investment and mutual fund industry standards Proven investigative and problem-solving skills, with an ability to be resourceful in identifying issues and solutions Demonstrated ability to be flexible, exercise judgment and make clear sighted decisions in a changing environment Strong influencing, negotiating and conflict management skills In-depth knowledge of Manulife Retail Investments products and systems Proven ability to develop staff and mentor high potential team members in a fast-paced, changing environment Proven ability to delegate and allocate resources effectively Develop innovative controls to provide reliable business solutions Demonstrated ability to develop and maintain excellent cross-department relationships to attain collaborative solutions Strong understanding of Business Unit controls Excellent communication skills in both English and French, written and oral A day in the life of a Manager Investments Team: Manage and maintain bilingual staffing to meet applicable daily service levels – ensure resources are scheduled and allocated across functions / administrative systems and between Investment products as service levels dictate Ensure the team maintains core business and process knowledge Provide clear sighted decision-making, escalation and service support to the team Collaborate closely with internal business partners and act as necessary to support successful shared delivery of projects and continuous improvements Utilize strong customer service skills and apply sound business understanding, to act as a critical business partner for other internal departments as well as advisors and/or their back offices when necessary Lead team members in an environment with significant volumes especially during peak transactional times Ensure the team reaches its objectives, such as the prescribed accuracy and productivity metrics by leveraging industry tools. This is achieved by regular staff reviews, as well as analysis of trends and processes