Bilingual Inbound Sales Specialist (French, English)

  • Company:
    Hilti North America
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Business

Job Description

What's the role?

The role of Inbound Sales Specialist is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.

Responsibilities:

  • Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support
  • Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations
  • Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
  • Responsible for sustaining and continuing knowledge of existing and new products and applications
  • Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues
  • Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards
  • Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy
  • Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
  • Successful time management skills to provide quality service with 60 – 75 customer contacts per day

Qualifications:

  • High School diploma or GED required; Bachelor’s degree preferred
  • Previous customer service and/or sales skills required
  • Fluent in French & English
  • Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
  • Be able to thrive both independently and in a team environment

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

 

Company Description

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 Locations, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.